Orders & Returns

How Do I Place An Order?

Placing an order is a 3 step process.

  1. Browse for Items
  2. Add to Cart
  3. Proceed to Checkout

You do not need an account at RaceFace or PayPal to place an order. If you choose not to create an account at RaceFace, you will need a valid email address and phone number for order tracking and contact purposes.

Can I Cancel Or Change My Order?

If you need to cancel or change your order, contact us immediately. We strive to operate on a 24-48 hour order to ship window so contact us as soon as possible to ensure your order is cancelled or changed. Visit our Contact Us section to view available contact methods.

Do I Need An Account To Place An Order?

No, you do not need an account to order from RaceFace. But if you plan on ordering often, it will be convenient to just log in and order because your shipping information will be saved

How Do I Track My Order?

You can track your order by visiting the Order Tracking section. Input your order number and email address used to place the order to view what stage your order is in.

How Can I Return A Product?

All custom products are non-returnable. If you are unhappy with the quality of your product, or if it was damaged in shipping please visit our Claims section to submit your issue.

Who Should I Contact If I Have A Question?

Visit our Contact Us section to choose an available contact method.

Payment Information

What Payment Methods Are Accepted?

RaceFace uses PayPal for all transactions. PayPal is well-known for security and ease of use. PayPal also provides the option of paying without creating a PayPal account if you do not have one.

Is Buying From RaceFace Safe?

We take your information security as seriously as you do. Our site is secure, recognizable by the lock in the address bar. We also use PayPal for transactions because of their track record with security. That means you can buy from RaceFace with confidence.

We will never sell or distribute any of your information to anyone without your consent.

Shipping Information

What Shipping Methods Are Available?

RaceFace ships all products using USPS (United States Postal Service).

How Long Will It Take To Get My Package?

RaceFace ships all products using the United States Postal Service. Use the Shipping Zones below to determine shipping times.

Do You Ship Internationally?

Yes! Please contact RaceFace for more information on international shipping rates.

Mailing List Information

Why Does RaceFace Have a Mailing List?

We offer a mailing list to benefit customers who want to stay up to date with RaceFace. Whether it’s about new products or upcoming sales and promotions we want to keep you informed. And we may occasionally have a promotion available only to our mailing list subscribers.

Will I Constantly Receive Emails?

No. We periodically send emails out to inform our customers about new products and promotions. You may unsubscribe from our mailing list at any time by using the link at the bottom of email you received.

What Do You Do With My Email Address?

We can assure you that we will never sell or distribute your email address to anyone. We take your privacy seriously and take the proper steps to secure all information you provide to RaceFace.

Any Unanswered Questions? Contact Us